Centralized, Secure File Sharing- Customer Case Study
Texas Utility Company Streamlines File Sharing with FileCloud
New Braunfels Utilities is a community-owned public power company in Texas. As a non-profit with many thousand customers, NBU has similar business requirements to other commercial companies: store internal data securely and efficiently. NBU, however, has requirements unique to their operations: managing data that comes from daily site visits throughout the community. As a community-owned utility, NBU is about more than simply providing excellent electricity, water, and sewer services – their customers are neighbors and friends. Customer service and data security are an integral part of their ongoing success. Keeping customer information and operational procedures secure was an ongoing challenge for NBU. Inefficient and insecure data sharing leads to security breaches. For NBU, security breaches are not an option. This is where FileCloud Server can help any organization.
For the Public Good: Data Security and Streamlined File Sharing
With thousands of customers, NBU collects, stores and shares large amounts of data. Employees require easy document sharing internally and with external vendors, with the requirement that the data is secure. This is particularly important for data like pictures from site visits. File sharing that is both secure and efficient is integral at NBU. Before finding FileCloud, NBU was sharing data and moving files in several ways – using a mix of personal DropBox and Google Drive accounts as well as with email. Sharing data and files in such a manner makes it difficult for administrators to secure data as it is shared across many different channels and with software outside of its control. Using less secure personal accounts and email leaves a company open to data breaches and system infections. It also causes internal administrative headaches and lowered productivity due to inefficient and inconsistent processes. NBU needed something different. They chose FileCloud Server.
Streamlined Sharing & Security Powered by FileCloud
NBU requirements combine business, administrative, security, and confidentiality issues. In order to meet all of these requirements, NBU needs:
- Highly secured and encrypted sharing of sensitive data
- User-friendly process for storing all employee data – both in the office and in the field
- Ability to share with both internal and external partners
- Sync and sharing processes easy enough for all employees to follow
FileCloud Tops The List
NBU started its search to replace its inconsistent and insecure file sharing solution by looking at various options. After reviewing several potential solutions, it was clear to NBU that the most important factors to them were security, ease of use, and customer support. With team members having experienced security breaches with other solutions, it was of utmost importance to the NBU security team to find a solution that keep their data secure. With FileCloud, was able to password protect data sharing and keep their files secure. The functionality of the admin portal was a huge step up for NBU. The admin team found the platform very easy to use and could easily identify what people were doing within FileCloud. During their free trial, and beyond, NBU found the service from FileCloud to be top notch. “We deal with a lot of other companies that are not like that and we have been extremely happy with responsiveness.” For NBU, the best solution to meet their requirements for a an easy to use, highly secured file sharing solution with industry-leading customer support was FileCloud. After the choice was made, implementing FileCloud was fast and easy with full support from FileCloud.