Secure Client Portal for Sensitive Business Data
It is the need of businesses to operate on a 24/7 basis to ensure availability and convenience for their customers that brought in the secure client portal. While the Internet and the related technologies enabling collaboration and client outreach, opened up tremendous possibilities, it also brought in an equal amount of challenges. With more and more businesses transacting online, information sharing was happening at a rapid pace. Almost all the information shared online is confidential and sensitive; for the customers sharing the same, as well as for the businesses receiving the same for operational purposes.
However, this also meant that the issue of data misuse, breaches, loss of information, or cases of fraud and phishing, also started happening. Hence, businesses started looking out for a secure option using which sensitive business data could be shared online, without having to worry about security issues. Secure client portals were the answer to this solution, especially for businesses which dealt constantly with highly sensitive data.
What is a Secure Client Portal?
As the name suggests, it is a portal that enables safe and secure communication between businesses and its customers; for example, banks offering online transactions, or any business obtaining sensitive information to transact with their customers. The usage of a secure portal ensures that the customers feel at ease sharing their personal and confidential information, knowing it is going to be dealt with, considering its sensitive nature.
While customers are granted access to the secure client portal and feel a sense of security transacting through it, it is also true that each customer would only be granted access on a need basis. So, no customer can access any other customer’s data as the permissions for the same will be restricted in a secure client portal. Each customer’s business data is treated with equal care and sensitivity, and hence, privacy and security are maintained to the maximum possible level, using secure gateways. Put simply, secure client portals are a way to collaborate efficiently, in a completely secure environment.
It is obvious then that a secure client portal has indeed solved a few challenges that many businesses faced earlier. So, apart from security, these portals do offer a few other benefits that businesses and their customers can leverage upon.
The convenience of being able to access the portal any time, from anywhere, using any browser or device, is a big benefit that secure client portals offer. FileCloud offers this via its High Availibility architecture. Based on their permissions, they can access any file, or information, can download, work, share, etc. at ease. This can make ensure a 24/7 availability and also bring down the time zone differences and enable seamless employee collaboration.
This would also result in increased productivity for the business, as the work happens faster, and is seamless and can be seen by necessary stakeholders through their secure logins. Time is money in today’s rapid business scenarios, and in turn, your customers too may realize that they are saving on time and money.
Improved Client Experiences
By creating branded client portals, businesses can engage more easily and confidently with their clients. This will lead to better client relationships, through improved client experiences. Faster transactions are also a good way that adds on to client experiences. Calls, chats, email, etc. to get the work done can bring in a certain amount of lag. Besides, sharing sensitive information through chat and email is not desired and always carries the risk of information hacking, leading to further security scare.
Secure client portals solve this problem since they enable file and information sharing easily with the requisite permissions to ensure work is done. Features of customization thrown in, with complete ownership and management of data, make secure client portals rather a wise choice. Predominantly files and information of a highly sensitive nature like invoices, purchase orders, legal documents, financial statements, tax returns, and personal and payment-related information are secure through the use of a secure client portal.
Improved customer experiences would necessarily mean businesses will have greater customer retention, and also bring in new customers because of the goodwill generated. These are the intangible benefits that they gain from the usage of secure client portals. Today many industries admit that secure client portals have revolutionized their services and have helped them raise the bar.
In the long run, secure client portals can bring down your cost of operations by a considerable amount. This is especially true if you decide to go with Cloud Service providers, instead of setting up a client portal of your own. The cloud providers are bound by the regulations and compliances to provide the requisite security as per agreed standards. Based on the flexibility offered by them and the nature of your business, you could negotiate a reasonable deal with these providers. This could work out to be cost-effective when considering all the delays, collaboration or customer issues that otherwise keep cropping up, not to mention the hassle of compromised security.
Create a secure client portal for file sharing in minutes using FileCloud. Customers can run FileCloud under their own business domain and the file portal can be fully branded.