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  • Team name will be your site URL (

Trusted by 1000s of Organizations:

Trusted by 1000s of Organizations:

Enterprise Support

Premium, Individualized Support to make your FileCloud deployment a success!

Standard Support

Recommended for simple Do-It-Yourself deployments. Standard support is sufficient for most of the deployments under 100 users. Standard support comes free with the product.

Premium Support

Recommended for large deployments that require complex setup such as High-Availability/Clustering, Advanced SAML/SSO configuration, Branch-Office (ServerLink) and workflows.
Benefits Standard Support Premium Support
24/7 online case submission yes yes
Email support yes yes
Installation, admin and end user guides yes yes
Exclusive customer portal yes yes
Access to case studies and presentations yes yes
Technical architecture and design consultation for
  • High availability setup
  • ServerLink (Branch office file sharing) setup
Technical assistance to configure advanced FileCloud features e.g.
  • Custom workflow setup
  • Group sharing/ Team folder setup
  • SAML/SSO integration
Detailed pre-production readiness review yes
Remote deployment assistance (on-premise/cloud) yes
Onboarding call with a technical architect yes
Advanced training for end users and admins (Up to 2 sessions) yes
Pricing Free
  • “The support team is simply Great!! Quick response, very knowledgeable and always proactive.”

    Jimmy Ivey – Stewart Title

  • “The most important feature we have found in FileCloud is its people.”

    Norma Crosby, National Federation of the Blind