Recommended for simple Do-It-Yourself deployments. Standard support is sufficient for most of the deployments under 100 users. Standard support comes free with the product.
Recommended for large deployments that require complex setup such as High-Availability/Clustering, Advanced SAML/SSO configuration, Branch-Office (ServerLink) and workflows.
|Benefits||Standard Support||Premium Support|
|24/7 online case submission|
|Installation, admin and end user guides|
|Exclusive customer portal|
|Access to case studies and presentations|
|Technical architecture and design consultation for |
|Technical assistance to configure advanced FileCloud features e.g. |
|Detailed pre-production readiness review and On-boarding call with technical architect (1 session)|
|Remote deployment assistance (on-premise/cloud)|
|Advanced training for end users and admins (Up to 2 sessions)|
- “The support team is simply Great!! Quick response, very knowledgeable and always proactive.”
Jimmy Ivey – Stewart Title
- “The most important feature we have found in FileCloud is its people.”
Norma Crosby, National Federation of the Blind