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Standard Support
Recommended for single instance deployments in small to medium organizations. Standard support comes free with Standard pricing plan.
Premium Support
Recommended for medium to large deployments that require High-Availability/Clustering, AD/SAML/SSO Setup, ServerSync and Data Governance. Premium support comes free with Enterprise plan.
Benefits |
Standard |
Premium |
| 24/7 online case submission |  |
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| Phone case submission |  |
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| Email support | |
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| Installation, admin and end user guides | |
|
| Exclusive customer portal | |
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| Access to case studies and presentations | |
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| Technical architecture and design consultation for high availability/cluster setup | |
|
Technical assistance to configure advanced FileCloud features e.g.
|
|
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| Detailed pre-production readiness review and On-boarding call with technical architect (1 session) | |
|
| Remote deployment assistance (on-premise/cloud) | |
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| Advanced training for end users and admins (1 session) | |
|
| Pricing | Included in Standard pricing tier |
Included in Enterprise pricing tier |
What our customers are saying
The most important feature we have found in FileCloud is its people.
Norma Crosby,
National Federation of the Blind
The support team is simply Great!! Quick response, very knowledgeable and always proactive.
Jimmy Ivey,
Stewart Title
Worldwide
CodeLathe Technologies Inc
13785 Research Blvd, Suite 125Austin TX 78750, USA
Phone: +1 (888) 571-6480
Fax: +1 (866) 824-9584
EMEA
