Email Settings

FileCloud can send the following messages to users via email:

In order for the email system to work, the FileCloud administrator must setup the mail configuration.

In a hosted FileCloud system, administrators cannot change the "FROM" address in FileCloud Server version 19.1 and later.

When the FileCloud system configuration is defined with the following setting:

("TONIDOCLOUD_HOSTED_CLOUD",1);

administrators can no longer change the FROM address in the Settings screen on the Email tab.

If key TONIDOCLOUD_HOSTED_CLOUD is set to 1, then the administrators is prevented from changing the FROM email. The administrator can save a change in the Admin Portal, but FileCloud will ignore the setting.
If key TONIDOCLOUD_FC_HOSTED_FROM_EMAIL isn't set, the FROM email will default to fchosted@filecloudmail.com.

Setting	Description
Email From Address	This is the address from which the email messages will be sent to users. In a hosted FileCloud system, administrators cannot change the "FROM" address in FileCloud Server version 19.1 and later.
Email From Name	This is the display name used when sending the email message In a hosted FileCloud system, administrators cannot change the "FROM" address in FileCloud Server version 19.1 and later.
Email Reply to Address	This is the address that the recipient will use when they click "Reply" to a message sent from FileCloud system.
Email Reply to Name	This is the display name used when recipient replies to a email sent from FileCloud system
Email Type	Specify the email facility to be used . The type can be "SMTP", "Mail" or "SendMail". Note that "Mail" and "SendMail" use underlying OS's function (Available only for Debian/Ubuntu installation). The recommended setting is to use SMTP .

SMTP Configuration

You need an SMTP account to setup email using SMTP type.

SMTP Setting	Description
SMTP Host	SMTP Server to use for sending email
SMTP Port	The SMTP port to use to connect to SMTP Host (This will be given by your SMTP Provider
SMTP Security	If your SMTP provider uses SSL or TLS security then select as appropriapriate
SMTP Auth Enabled	If SMTP requires authentication using username/password, then enable this to enter the user/password
SMTP Auth User	If SMTP Auth is enabled, then enter the authentication username
SMTP Auth Password	If SMTP Auth is enabled, then enter the password for SMTP Auth User.

To configure the email notifications:

Log into the administration portal
Click on "Settings" on the left navigation panel
Click on "Email" tab
Enter the required information
Click Save
Click on "Test Email->Send Email" to try the setting (The email will send to the admin's email)

Emails get added to DO NOT EMAIL list when they click "unsubscribe" that comes in the email body.
Admin can remove the users from "DO NOT EMAIL" list, if needed. This section is available Admin UI -> Settings -> Email tab. Scroll to the bottom of the screen to manage do not email settings.
Starting from FileCloud 18.1 administrators can specify the maximum number of emails that system can send in the 24 hour span.

Note:

Use "Always Send Important Emails" check box, to allow important mails like password recovery, 2fA to by pass "DO NOT EMAIL" list.

When using Office 365, SMTP settings have to be set with the following recommended values:

Setting	Recommended value
SMTP Host	smtp.office365.com
Port	587
SMTP Security	TLS
Username/email address and password	Enter the sign in credentials of the hosted mailbox being used

For more information about SMTP configuration for Office 365 accounts please check: Microsoft Office Support Article