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 Whenever FileCloud encounters an error it records the issue in the log files with an error code.


information (i)  Error codes are recorded with a prefix of CLFC and a series of 5-digit numbers

For example: CLFC-012345

You can use the error code to understand:

  • what went wrong 
  • what the possible cause may be 
  • suggested steps to resolve it


Sometimes, one issue can cause one or more error codes to be reported in the log file.

In this scenario, you will see errors in the following formats:

CLFC-xxxxx  5 digits represent a single error
CLFC-xxxxx-xxxxx10 digits represent an issue with two errors
CLFC-xxxxx-xxxxx-xxxxx15 digits represent an issue with three errors

Therefore, to resolve the problem you should address each error code.



FileCloud Server

Error codes starting from 00000 and up to 09999.

For specific information on an error,

select the range that your error code

belongs to in the list.

00000 - 00999 : Generic Errors

01000 - 01199 : Mongo DB Errors

01200- 01399 : SSL Errors

01400 - 01599 : File System Errors

01600 - 01799 : External Storage Errors

01800 - 01999 : Local Storage Errors

02000 - 02199 : PDF Errors

02200 - 02399 : Geo IP Errors

02400 - 02599 : Cron Errors

02600 - 02799 : Shortcuts Errors

02800 - 02999 : Short URL Errors

03000 - 03199Background Errors

03200 - 03399 : SOLR Errors

03400 - 03599 : Notification Stream Errors

03600 - 03799 : Active Directory Errors

03800 - 03999 : LDAP Errors

04000 - 04199 : Workflow Errors

04200 - 04399 : License Manager Errors

04400 - 04599 : NTFS Errors

04600 - 04799 : CURL Errors

04800 - 04999 : Metadata Errors

05000 - 05199 : WOPI Errors

05200 - 05399 : Locks Errors

05400 - 05599 : Reports Errors

05600 - 05799 : RMC Errors

05800 - 05999 : Office Online Errors

06000 - 06199 : Journal Errors

06200 - 06399 : Admin Manager Errors

FileCloud Online


FileCloud ServerSync

50000 to 59999

FileCloud Sync


FileCloud on Mobile Apps

30000 to 39999 iOS

40000 to 49999 Android

FileCloud Drive

90000 to 99999

Microsoft Add-ins

Outlook addin 70000 to 79999
Office addin 80000 to 89999

FileCloud Browser Extensions



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