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Your FileCloud license provides legally binding guidelines on the use and distribution of your newly installed FileCloud software.

To display more information, click on a topic.

 Obtaining a FileCloud License

Obtaining a FileCloud License

 The length of access and site configuration will vary depending on your license type.

There are two basic forms of FileCloud licenses: 

License TypeDurationFeaturesAvailability
Trial (free)

Temporary

14 days

  • All features
  • Mobile and desktop apps
  • Free support

(lightbulb) Deployment URL will be set as "*" (accessible from any URL)

Server (Self-host)

  • Standard
  • Enterprise


Online (Hosted by us)

  • Standard
  • Enterprise

Production

(on-premises)

Permanent based on length paid for

Usually 1 year

  • All features
  • Mobile and desktop apps
  • Free support

(lightbulb) Deployment URL can be set to use your specific domain

(URL accessibility from within your company and outside access managed by Administrators)

Server (Self-host)

  • Standard
  • Enterprise


Online (Hosted by us)

  • Standard
  • Enterprise

For more information, read the license descriptions and Key Features on the FileCloud Pricing page.

For frequently asked questions about licensing, read License Purchase and Renewal

When you register on the FileCloud web site to access the installation software, you should receive your trial license, although it still needs to be installed.

  • If you already downloaded your license, proceed to the steps for installing it.
  • If you did not download your license yet, use the procedures in this section and then proceed to the steps for installing your license.

Download a License

To download a license:

  1. Navigate to the following URL: https://portal.getfilecloud.com/ui/user/index.html 
  2. Type in the registered email and the password provided to access the portal.
  3. On the dashboard menu, click on Licenses.
  4. For a Trial license, in the description, use the link to download the license.
  5. For a Production license, select the file in the Production section, and then in Actions, click the Download button.
  6. The license will be stored on your server as license.xml.
 Installing Your License

The ability to install an ENTERPRISE license and other license components such as SALESFORCE is available in FileCloud Server version 18.2 and later.


Installing Your License

You can operate FileCloud Server using either a Standard or Enterprise license.

  • If you do not need to use individual additional components, such as SALESFORCE, and Pattern Search, you can use a Standard license.
  • However, if you need to use individual additional components, such as SALESFORCE, and Pattern Search, then you must use an Enterprise license.

There are multiple places where you can install your FileCloud license:

  • Admin Alert Dialog
  • The Dashboard's License Tab
  • The Dashboard's Settings Tab

It doesn't matter which one of these places you use; they both perform the same task.

After installation, to update or manage licenses, use the Dashboard's License tab or the Settings tab.

Admin Alert Dialog

During the initial setup, when you log in to the Admin Portal, you will see the Admin Attention Required dialog. This allows you to upload your license.xml file and apply the license.

To install your license from the Admin dialog:

  1. In the Invalid License File row, click Install License.
  2. In the new section that appears, click Browse.
  3. Locate the license.xml file, and then click Apply.
  4. The installed license appears in green under the textbox.


Dashboard

If you close the Admin dialog without installing a license, you can always use the FileCloud dashboard to manage your licenses.

(lightbulb) The Dashboard opens the same window as if, from the left navigation panel, you click on Settings, and then the License tab.

To install your license from the Dashboard:

  1.  Log in to the Admin Portal.
  2. On the Home page, in the License Information section, click Manage.
  3. On the License page, click the Choose File button.
  4. Select the license.xml file and click OK.
  5. On the License page, click Save.



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