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After installation and restarting your computer, FileCloud Drive should open automatically.

  • After you map your FileCloud server account, the same content that is available from the User Portal is listed locally as a drive.
  • You can add/delete/edit files that are stored on your FileCloud Server folder.

On this page:

Starting and setting up Drive

 Starting and setting up Drive

If Drive did not run after you restarted your computer:

  1. From the Start menu, click CloudDrive > More > Run as administrator.

    A log-in window opens.

  2. From the system tray, right-click the FileCloud icon, and select Dashboard.

  3. Enter your Server URL, Account, and Password. 
    Mount Point
    is entered automatically as your next available drive letter.
  4. Optionally, choose a different drive letter in the Mount Point drop-down list.
  5. To display additional settings, click  in the upper-right corner of the log-in window.
  6. Change any of the settings, and click .
    For information about the settings, see the table below.
  7. Click Sign In.
    A Recent Activity window opens:
  8. To view your FileCloud drive, click Open Folder.


Server URL

The URL to the FileCloud Server.

You can find this URL

  • In the Welcome to FileCloud email you received with your user account
  • By contacting your Administrator

Your FileCloud account name or email address.

You can find this URL

  • In the Welcome to FileCloud email you received
  • By contacting your Administrator

<user name>


The password to your FileCloud account.

If you forgot your password:

  • Use the Reset Password option
  • Contact your Administrator

Use Device Authorization Code

This allows you to get a Device Authorization Code to connect to the server instead of a username and password.

You administrator must configure this option. If they do:

  1. You must enter the server URL, the user account name (or email), and then click the "Request Access" button.
  2. If the request access was successful, you will get the following dialog which needs a device authorization code to login.
Use SSOSingle sign-on (SSO) is a user authentication process that permits you to enter one name and password in order to access multiple applications.

Drive users can read about:

Log In Using Single sign-on (SSO)

Mount Point

FileCloud Drive automatically picks an a available mount point.

(lightbulb) Setting the volume name

  • By default, FileCloud Drive autogenerates a generic and unique volume name like FileCloudDrive.
  • The autogenerated volume name will be the productname (FileCloudDrive or Whitelabeled name)
  • To rename the volume label, just right-click and rename any volume
  • For Terminal Server environment where multiple sessions are simultaneously running, you can change the default volume name using the key: <useuniquemountlabel>

In terminal server environment, the following key will be required to allow multiple Drive clients to be mounted:

  1. Open the filecloud configuration file for editing.
  2. Add the following key:

In the above screenshot, Drive picked "G:" to be the mount point.


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Proxy Settings

If your company requires a proxy server to connect to internet, then you must provide that information. In the log-in screen of the dashboard, click  to enter the proxy settings.

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