Remote Device Management
You must be logged on as an "Administrator or be a member of the Administrators group" in order to perform Device Management actions.
As an administrator, you can manage the various clients connecting to the FileCloud instance.
|Checkbox to identify the client device record you are working with|
|Arrow to expand or collapse device details|
Health icon displayed as a color
Green = Healthy
Yellow = Needs Attention
|4||Type||Client device icon|
|5||User Name||The account name that user logged in with on the client device|
The device name as setup by the client device.
|7||Device Details||Displays the OS type, OS version and the Client App's version.|
Displays the last time this device connected to the FileCloud server
|9||Status||Indicates whether the device has been Approved or Not Approved for Access by the administrator|
Indicates if the device can connect or not.
|11||Action||The list of queued actions for that client device, such as the number of messages.|
|12||Logs||Folder to view uploaded logs from the client|
|13||Message||Opens a window to send a message to the selected client|
|14||Get Logs||Retrieves the logs from the selected client|
|15||Command||Sends a configuration command to the selected client|
Removes the selected client from the list of connect clients
By Default, FileCloud will not allow non RCM Compliant clients to connect into FileCloud service. You can change this behavior in Basic Server Settings page.
The following devices can connect to FileCloud Server and can be managed from the Admin Portal:
Admin user will be able to see all devices that connected to a FileCloud server using the Admin Control Panel.
The number of devices are shown in the Summary and the actual list of devices can be seen from the "Manage Devices" menu.
An administrator can open the list of devices to manage using one of the following ways:
Sometimes a list may start out empty. However, as users connect devices to the FileCloud Server by logging in, the devices will appear.
The following operations are available from the Device Management panel:
To see the details of a connected device:
If a message is queued to a device, it is possible to view them using the Admin Portal.
To view Actions:
An Admin can display a short message on the remote client using the "Add message" feature.
To send a message:
FileCloud's RMC function allows the Administrator to selectively block a specific client device from logging into the FileCloud server.
When a client device is blocked (or blocked with remote wipe action), it will be executed one of the following two ways
In addition to Blocking a Client Device from logging in, Administrator can also wipe FileCloud folders in the remote device.
The remote wipe will have the following effect on each of the clients
To block (but not wipe remote data):
To block and wipe remote data in a client device:
It is possible to delete a client record from the FileCloud system.
You might want to use this feature when:
If you want to keep the device record but do not want to allow it to connect for a period of time, you can use the Block action.
To delete a client device record:
In the Sync client, by default users can see a setting on the Advanced tab called: Allow Remote Management
In the Sync client application, users can prevent administrators from managing their Sync app by setting an option on the Advnaced tab.
To add the registry key:
2. Name the registry key:
3. Restart the computer.