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Remote Device Management

This page describes all about Device Management through FileCloud.

 You need to be logged on as an "Administrator or be a member of the Administrators group" in order to perform Device Management actions.


FileCloud supports administrator management of various clients connecting to the FileCloud instance. This feature is called Remote Client Management (RCM) or Data Leak Prevention Control (DLPC)

Devices that can be connected

The following devices can be managed from the Admin Panel

  • FileCloud iOS App
  • FileCloud Android App
  • FileCloud Windows Store App 
  • FileCloud Sync
  • FileCloud Drive
  • FC Outlook AddIn
  • FC Office AddIn

By Default, FileCloud will not allow non RCM Compliant clients to connect into FileCloud service. You can change this behavior in Basic Server Settings page.

Admin user will be able to see all devices that connected to a FileCloud server using the Admin Control Panel. 

The number of devices are shown in the Summary and the actual list of devices can be seen from the "Manage Devices" menu.

Device listing using Admin Control Panel

Admin can open the list of devices to manage using one of the two ways.

  1. Log on to Administration Panel
  2. Click "Devices" on the Admin left control panel (or) Click on "Manage Mobile Devices" on a User Properties Popup.    To start with, it will be empty,  but as the devices get connected to the user,   they will be listed on the Manage Devices screen.


Device Operations supported

The following operations are available from the Device Management panel.

  • View details of a client device
  • View and manage actions queued for a client device
  • Add a message to display in the client device
  • Remove a previously queued message
  • Block a device from logging in
  • Block a device and force wipe of application data
  • Remove client record from the FileCloud system

 

View Details of a client device

 

ColumnDetails
Column 0Checkbox to check the client device record to add message or remove the client
Column 1Client device icon
User nameThe user id used by the client device to connect
Device nameThe device name setup by the client device. This can be generic like "Cloud Sync" or "Client Drive" or specific like "Anis' iPhone 5"
Device DetailsThis field provides OS type, OS version and the Client App's version.
Last AccessThe last time this device connected to the FileCloud server
StatusCurrent status of the device (Whether Approved or Not Approved for Access)
AccessThe current enforced login permission. This can be changed to block or block and remote wipe
ActionThe list of queued actions for that client device (A number of messages etc)
LogsFolder to view uploaded logs from the client

 

View and Manage Actions queued for a client device

If a message is queued to a device, it is possible to view them using the Admin panel

  1. Log on to Administration Panel
  2. Click on the "Devices" on the left navigation panel
  3. Locate the record to view the queued action
  4. Click on the button in "Pending Actions" column
  5. This will display the list of pending actions for that device
  6. Any queued action can be deleted from the pending actions list by clicking the "trash can" icon under Actions column in that list

 

Add message to display in the client device

Admin can display a short message on the remote client using the "Add message" feature.

The entered message(s) will be displayed when the remote client is connected to the FileCloud instance. If more than one message is queued to a device, they will be

displayed in the order it was entered. The messages will be shown only once per client and during

Message will be shown

  • When the client connects to the FileCloud server (as a part of login operation)
  • If the client is already connected, then it will retrieve the message periodically and display it to the user

 

Steps to add message

  1. Log on Administration Panel
  2. Select one or more device using the checkbox on the left most column of a device record
  3. Click on "Add Message" button

 

Blocking and Remote Wiping Client Device

FileCloud's RMC function allows the Administrator to selectively block a specific client device from logging into the FileCloud server.

In addition to Blocking a Client Device from logging in, Administrator can also wipe FileCloud folders in the remote device.

 

When a client device is blocked (or blocked with remote wipe action), it will be executed one of the following two ways

  1. If the client is not connected, the block (and remote wipe) will happen when it tries to log into the server
  2. If the client is connected, the block and remotw wipe will occur and the client will automatically exit out.

 

Steps to block (but no wipe remote data) in a client device

  1. Log on to Administration Portal
  2. Click on "Devices" on the left navigation panel
  3. Locate the client device to be blocked and under the "Permissions" column, Change the value to "Blocked"
  4. In the "Confirm" dialog, select "NO" to just block but not remote wipe the client device

 

Steps to block and wipe remote data in a client device

  1. Log on to Administration Portal
  2. Click on "Devices" on the left navigation panel
  3. Locate the client device to be blocked and under the "Permissions" column, Change the value to "Blocked"
  4. In the "Confirm" dialog, Check the "Remote Wipe" button to block and remote wipe downloaded data in the client device

The remote wipe will have the following effect on each of the clients

    • FileCloudDrive: Cache folder data will be deleted and application will logout
    • FileCloudSync: Synced data will be deleted and application will logout
    • iOS and Android: Downloaded data in "This Device" will be deleted and will log out of the server

 

Remove / Delete Client Device Record from the system

It is possible to delete a client record from the FileCloud system.

This can be due a a number of reasons such as  the userid is no longer valid and the associated client record is no longer needed to be managed etc

  1. Log on to Administration Portal
  2. Click on the "Devices"
  3. Locate the device record(s) to remove and select them
  4. Click on the "Delete" button on top right.

 

 

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