FileCloud automatically sends you an email notification when:
Administrators can set notifications at the global level and users can override them at the user level.
By default, when users make any of the changes listed above to their own files or folders, FileCloud sends them a notification. When a user makes any of the changes listed above to shared files or folders, all users that the file or folder has been shared with receive a notification.
All file change notifications are consolidated and emails are are sent by FileCloud at regular notification frequencies (15 minutes, 1 hour, 1 day etc) as set by your FileCloud administrator as part of the Cron Job Setting.
If you have enabled file and folder change notifications and a user is not receiving a notification, it may be because:
Where was the change made?
To receive a notification, actions must occur in one of the following places:
This applies to both My Files and Network Folders.
For network folders, when files are changed directly on the LAN, FileCloud does not have any knowledge of file changes and will not send a notification.
Is the Notification Blocked in Another Place?
File change notifications can be blocked for a specific action in any of the following places:
If a user is not receiving a notification, check to see if that file action is disabled at any level.
You can now see when the cron job that generates digest notifications was last run.
This option is only available in FileCloud Server version 19.1 and later.
To see when digest notifications were last generated:
By default, FileCloud uses the following schedule for sending daily and weekly digest emails:
However, beginning with FileCloud Version 20.1, you can override these times by adding settings to the cloudconfig.php file.
The day of the week that weekly digests are sent, add the setting:
The hour of the day that weekly digests are sent, add the setting:
The hour of the day that daily digests are sent, add the setting:
Notes: These settings do not affect other settings for notifications. If Email notification frequencies are set to run every 60 minutes, these emails are sent as well as the daily and weekly digests.
Digests are processed by cron, so if you schedule a mailing at 9, but the cron process is scheduled to run at 9.30, the emails are sent at 9:30.
To enable file change notifications:
To display notifications of file changes on the user portal, check Enable File Change Notifications.
Beginning with FileCloud 20.1, if Enable File Change Notifications is unchecked, users cannot override the admin notification settings.
Increase the Frequency of Notifications
You can set the file change notification frequency level in the Admin portal, and users can override this and set their own frequency in the User portal.
To set file change notification frequency in the Admin Portal:
To see how users can set their own notification frequency, see the help topic Notifications.
Do not send notifications that were created a number of days ago
You can configure FileCloud Server to not send email notifications that were created a specified number of days ago (by default, 7 days). This prevents the system from sending notifications that remained in the email queue for a number of days and may have messages that are no longer relevant or accurate.
To prevent sending notifications after a specific number of days:
The ability to enable or disable notifications through policies is available in FileCloud Server version 17.3 and later.
Notification settings can be set for a specific policy and that policy can be applied at group or user level.
Administrators can configure how notifications will work by using the following settings. Note that unless Disable User Override is checked, users can override all of these settings.
Disable Notifications - When checked, disable all notifications.
Disable User Override - When checked, disable user override of these settings.
Disable Add Notifications - Do not send notifications when a new file is added to a shared folder.
Disable Update Notifications - When YES, do not send notifications when a shared file is updated.
Disable Delete Notifications - When YES, do not send notifications when a shared file is deleted.
Disable Download Notifications - When YES, do not send notifications when a shared file is downloaded.
Disable Preview Notifications - When YES, do not send notifications when a shared file is previewed.
Disable Lock/Unlock Notifications - When YES, do not send notifications when a shared file is locked or unlocked.
Disable Share Notifications - When YES, do not send notifications when a shared file is shared.
Disable Rename Notifications - When YES, do not send notifications when a shared file is renamed.
Disable Self Notifications - When YES, do not send notifications to a user when any of these actions are done to a file or folder (shared or not shared) owned by the user.
To customize notifications in a policy:
On the Policies screen, click the row of the policy you want to customize.
User accounts with Limited Access can manage FileCloud content only through a Web browser.
These user accounts:
If you have users with limited access to content, you may want to avoid confusion that may occur when an email is sent about content that the user with a limited account cannot access.
To set the file change notification frequency for Limited accounts:
When a File or Folder is shared, the owner can allow or restrict file change notifications for all users that have access to that share.
|User Portal||Admin Portal|
To share a file with everyone without restrictions:
To enable File Change Notifications
Administrators can disable notifications for specific network folders.
Users can override these settings by setting custom notifications for a file or folder paths.
To enable File Change Notifications for Network Folders:
Many organizations have Windows-based Network Folders that are shared with employees.
For more information, read about Network Folders with NTFS Permissions
By default, file change notifications are disabled for Network folders with NTFS Permissions.
|TONIDOCLOUD_NOTIFICATION_ENABLE_NTFS||0||Disable notifications for NTFS folders|
Allow notifications for NTFS folders
To configure file change notifications for Network folders with NTFS Permissions:
Navigate to the following directory:
Open the following file for editing: