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When synchronization occurs, some file types in the local Sync folder are not processed by the Sync client application because they are on the list of ignored files.

  • Files of this type are not uploaded from your local computer to the server.

The following types of files are currently ignored by the Sync client application:

DescriptionNotes
Files in useThese are files that have an exclusive write lock or are read-only
File names matching the skip regex stringThis is configured in a file, usually by your administrator
File names with special characters

~, <, >, :, \, /, *, ?, \r, \n

And also .cache and .tmp.part files

File name extensions which are restricted by the server

This is configured by your administrator


To view a list of skipped files:

  1. In your system tray, right-click on the Sync icon and choose Open.
  2. In the mini-dashboard, click Dashboard.
  3. If there is a files skipped message in the Dashboard, click the message.

    The Activity screen opens with Skipped (All) appearing in the View drop-down list.

    The description for each file indicates why it was skipped.
  4. Click the three dots next to the description for options.
  5. Click Open Location to open the folder in file explorer where the file is stored, or click Copy Location to Clipboard to copy the storage path so you can paste it into a message or a file.
  6. You may go through the files and correct the problems causing them to be skipped and Sync again.


To export the list of skipped files:

  • At the bottom of the screen, click Export.

To clear all records from the Sync Activity page:

  • Click Clear.
    Clicking Clear does not only clear records in Skipped (All) view, it clears all Sync Activity records.
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