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One of FileCloud's most important features is the number of different storage options it offers for the user website and client applications. When choosing your storage options, consider the limitations of each option. The following table lists the most common limitations to consider when using FileCloud with Network Folders, including Drive and Sync applications. Where applicable, the table includes ways of working around these limitations:

Server Component or Client Application Description of the limitation
Network Folders

Since Network Folders are stored outside of FileCloud, offline syncing of files using the FileCloud Sync app may be slower and cause more server CPU load then offline syncing with Managed Storage.

If offline syncing of folders with 5,000 folders or more is needed, we recommend that you use Managed Storage.
Folder and File listings may be slower: Depending on the network connectivity to the Network Share, it may take more time to access and list files and folders in Network Folders than in Managed Storage.

When using Network Folders on Windows, you cannot access files or folders if the entire path exceeds 256 characters. 

 Files starting with "." are not supported in network folders
FileCloud Sync App & FileCloud Drive App

Windows Operating Systems only allow file and folder names of 256 characters or less, so if an entire file path and name exceed 256 characters, you cannot access it locally using Windows Explorer.

Shorten the name or move the file or folder to a higher-level folder within FileCloud.

Names Ending with "." or ","
Files and folders ending with these characters cause processing errors.

Rename these files and folders.

FileCloud Sync and FileCloud Drive don't sync files with characters that are incompatible with certain operating systems.

Rename them to something more suitable for use across multiple operating systems.

Invalid characters are: * < > : \ / | ? ~ 

The following files are not uploaded:

  • tonido.db
  • Thumbs.db
  • desktop.ini
  • files ending with .tmp
  • files ending with .lnk
  • files or folders ending with space
  • .tonidocache
  • files starting with Conflict_
  • sync.ico
  • .ds_store
  • hidden files (usually files starting with . in Linux and files with a hidden attribute in Windows)
  • file names and file extensions which are restricted by the server admin
  • files that are in use (locked by the system or any other application)

Beginning in Version 19.1, FileCloud supports overriding file type restrictions. To allow users to sync file types such as lnk, ini and thumbs.db, as well as hidden files, use the allowedfilelist option on the page XML Options for Sync

FileCloud Drive App

The FileCloud Drive App supports Windows 8+. It can be installed on Windows 7; however, we do not provide support since the components used are no longer supported in Windows 7.  

If Sophos Antivirus is installed, Drive application performance with large files (10MB+) is impacted.

If a folder in FileCloud (or a Network Folder) has over 1K files and folders inside it, Drive can take approximately 30 seconds or more to list the files/folders, depending on folder content, network speed, Internet access speed, and so on. In some cases, it can fail to list the folder's content.

We recommended that you reorganize the content in lower count subfolders (-1K).

Network Folder and File listings may be slower: Depending on the network connectivity to the Network Share, it may take more time to access and list files and folders in Network Folders than in Managed Storage.
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