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Getting started


This section provides information on initial setup of the FileCloud iOS app to access your files with your FileCloud account.

The FileCloud iOS app is a universal app that can be installed on any iOS device including iPads, iPhones and iPod Touches.

Initial setup

Once you have access to your FileCloud Server,  Download the FileCloud iOS app from Apple's Appstore.

Start the iOS App and Click on the  icon on the main page to add a new account.

Enter the required credentials

Account URL: or

Account Name: youraccount

Password: The account password

If your FileCloud server supports it, you can use Device Authentication Code instead of a password.


Once the account is authenticated, you will be able to access the files in the server by selecting the account you wish to access. 

Account authentication security

The authentication information is saved securely in iOS's Keychain infrastructure and cannot be accessed by any one even if your device is lost.

Furthermore the connection between your iOS device and FileCloud server can be secured by using https:// instead of http:// and finally all access to the FileCloud server in LAN (where your iOS device and the FileCloud server are in the same network) are always direct access (your data is never sent outside the network in those cases).

Password lock for the FileCloud and FileCloud iOS App

FileCloud and FileCloud iOS App allows setting a 4 digit access code to allow access to the iOS accounts itself. It is available by clicking on the  icon in the main accounts page.


The "This Device" folder

The "This Device" folder is an automatically created folder in FileCloud and FileCloud iOS App and this folder will contain all the files that you download from any of the FileCloud server.  Therefore, when the FileCloud and FileCloud iOS App is first installed, the "This Device" folder's subfolders will be empty. In addition to downloaded file, these local folders also hold any files sent from other apps using inter app communication (a.k.a "Open in..." functions).

Once you add one or many FileCloud Accounts to the app and download files, the download will be done directly to folders in the "This Device" based on the file type. 

Read about downloading from FileCloud server using FileCloud and FileCloud iOS app here

Accessing files

The FileCloud and FileCloud iOS App will allow you to access files on any computer running FileCloud server or from FileCloudPlug device. Refer to "Getting started" section for more information on setting up the account.

Clicking on the file will show a "Preview" screen and provides context-based options on the actions that can be performed on the file.

Files can be displayed in either a "list" or a "grid" view mode. In list mode files have an action button while in grid view file options are shown on long tap.


Playingback Audio Files

FileCloud iOS App provides a rich audio playback experience in the form of a Music Player. You can access the music player by tapping "Player" menu on the slideout menu.

In "Files, Recent, Favorites" view, any audio file can be played by selecting the file and tapping the "Play" in the preview menu.

The following formats are supported for playback in  FileCloud iOS APP. 

MP3 and M4A files are supported natively by iOS device and can be played using the FileCloud iOS App.

Due to the huge variation in the video source files, some video files might not be converted or cannot be played due to a variety of issues (High bitrates, Unknown codecs). In those cases, we can help determine the problem if you post a sample of the video file in our support forum.

Viewing Images

FileCloud supports viewing a variety of Photo formats and can display them fullscreen. Furthermore, FileCloud also caches photos to allow faster retrieval of Photos after initial access. 

FileCloud has the ability to read and display a variety of photo formats. 

Saving Images to the Device's Camera Roll

Any photo file regardless of the photo format can be saved to the Photo Roll using FileCloud and FileCloud iOS App.

Accessing Document using FileCloud iOS App

FileCloud and FileCloud iOS App will allow opening of common file formats such as txt, doc, pdf, xls, ppt etc. But specialized file formats such as CBZ are not supported. However, if there are other iOS apps that can handle those formats are installed, then the FileCloud and FileCloud iOS Apps allows sending those files to the compatible Apps.

Opening document using other installed iOS App

FileCloud and FileCloud iOS App allows opening of a file (regardless of its type) using other installed iOS Apps. Select the "open with" function to display the compatible installed applications.


How do I open a large file using the "Open with" feature?

"Open with" function on files that are not downloaded to the device is limited to 25 MB. If you want to open a file larger than 25 MB, you should download the file first and then go the downloaded file (Navigate to the file in "This Device" local folder) and then use the "Open With" on the downloaded file.

Download files from computer to the iOS (iPad or iPhone) device using FileCloud iOS App

Files can be downloaded directly to the iOS device to allow access when there is no connectivity. Simply tap the "Download" button in the preview pane to download a file . You can also select "Download Folder Files" to download all the files in a given folder. You can continue working while download is in progress. However, the App must be in foreground and you should not switch to a different server until the download is completed.  

The downloaded files will be in the "This Device" item . 

The transfer status can be seen by selecting the "Queue" option in the slide out menu.




Upload files from iOS device to computer using FileCloud iOS App

FileCloud and FileCloud iOS App allows uploading the following files to FileCloud server (provided sufficient privileges are provided in the FileCloud server)

a) Photo files in iOS device album 

b) Video files in iOS device album

c) Files in the FileCloud and FileCloud iOS App's "This Device" folder (Files that are previously downloaded or imported from other iOS Apps)


To begin upload in the current folder, select the "Upload Files to this Folder" option in the drop-down menu of the "Actions Button" . In iPhone, you might have to scroll down in the drop down menu .

This will display three options "Upload Photos", "Upload Videos", "Upload Local Files". Select the appropriate option to begin uploading.  The uploading will be done in the background.

To check the status of upload, you can select the 'Show Transfer Status" menu item in the drop-down menu of "Actions" button. You can continue working while upload is in progress. However, the App must be in the foreground and you should not switch to a different server until the upload is completed.  





Upload files in "This Device" in FileCloud iOS App

With v4.9 onwards, it is possible to upload files that are in "This Device" option using the following menu options. This "Upload" option is shown only if the file is in "This device" area.




Import a file from another iOS app into  FileCloud iOS App

This is using the older method in iOS that allows files to be imported. FileCloud v4.9 also supports the new "Action" extension that allows storing file to a specific location (Either in "This Device" or in a server)


FileCloud and FileCloud iOS App can import any file into its local "This Devices" Folder. In order to import a file from a different iOS App into FileCloud and FileCloud iOS App, Open the other iOS App and select the file to export and select "Open in" or "Open with" or similar option (this varies in wording).

In the option that is displayed, FileCloud will be shown as well. Select FileCloud. This will cause the file to be imported into FileCloud. Once imported, the file is saved in "This Device" area's "Imported" folder.

Here is an example where a file is being exported from a different iOS App.


Import a file into FileCloud from other apps

From v4.9 onwards, FileCloud support "Action extension" which allows storing file to a specific location in a FileCloud server or to "This Device" location. The following screen shots shows importing an image into FileCloud server from the iOS "Photos" app. As always, this depends on the app that implements the "Action" extensions. 


Edit (copy/paste/delete) files on computer using the FileCloud iOS App


The edit function allows the user to copy, paste or delete files and folder on the remote computer. Care should be taken when using the DELETE function as it will result in permanent deletion of the file or folder.

To begin editing, click on the "Edit" button on the bottom of the folder that you want to edit. This will show three buttons (Delete, Copy, Paste). Select file or folder and click on one of the three options.

The Delete button will ask for confirmation before deleting the file or folder  permanently. Selecting copy or move will change the buttons to "Paste" and "Cancel". At this point, you can navigate to the target folder and

select 'Paste".





Guest access using  FileCloud iOS App


FileCloud and FileCloud iOS App can log in using guest access credentials.

In order to use the App to login as guest, the following information must be used

URL field: (same as admin)

Account field: GUESTNAME

Password field: GUESTPASSWORD

Once the login succeeds, any file/folder shared with the guest will be shown.

Share a file or folder

FileCloud and FileCloud iOS App allows sharing of files and folder in the following ways

a) Create a direct link to the file or folder. This link can be sent via email to anyone who needs access to that resource

b) Email the file (Only available for files below 25 Mb).


To share a specific file, select the "Share" button in Preview pane  of the file and then select "Create Direct Link" or "Email" 

To share a specific folder, select the "Share" option in the Dropdown menu of the "Actions" button in the folder.

To know more about how to create a public, private and password protected share of files and folder refer this link.


How do I jump to the base  folder after navigating deep into a directory tree?

A quick way to jump to root folder after navigating deep into a folder in the "Files" view is to tap the "Files" menu item again. This will jump back to the top menu.





How do I refresh current view ?

 You can "pull" down a view to cause the view to refresh.


How do I save a photo to the iOS Photo Album?

FileCloud and FileCloud iOS App v4.0.1 allows you to save any photo format (JPG,PNG, NEF, CR2 etc) directly to the photo album.

Tap the "Save to Photo Roll" button in the Preview pane of any Photo to save the photo.


Where do my downloaded files go? What happens when I tap "download" or "download folder files" actions?

FileCloud and FileCloud iOS apps allow downloading files from your computer to your iOS device so that they are available when there is no connectivity or if you don't want to use phone bandwidth. When a file is selected for download, it is downloaded to the device and you can find it by going to "This Device" in the main screen.   



How to disable Automatic logging into an account?


FileCloud app will automatically open server account that has enabled "Auto Open". If you want to disable it. Open the details dialog box for that account and turn off the "Auto Open" switch.




How to open, edit and save files back using Microsoft Office Mobile app


FileCloud iOS App supports iOS Storage Extensions and allows any app that supports storage extensions to be able to open/edit/save back files directly from and to the FileCloud server.

Microsoft Office iOS apps (word, excel and powerpoint) has added support for storage extension and can now open, edit and save back office file from FileCloud server.


Note: You will require office 365 subscription to edit and save back files to FileCloud server


How to open files for editing Microsoft Office:

To open a file,  Open Word app ,  Tap on "Open"  in the bottom tab bar.

Select "More" and "Click on "Locations" .  You should see "FileCloud" as one of the options. If FileCloud app is not shown, click on "More" and turn on the switch button and click "Done". 

Once the FileCloud is shown in the "Locations" menu. Tap  on the  FileCloud icon shown in the list.  This is one time operation only, subsequently, FileCloud will show when you click "More" on Open view.


All FileCloud server accounts added in the FileCloud App will now be shown in the list.  If an account is not shown, make sure it is added in the FileCloud app first.

Tap on the server and then navigate to the folder containing the file to be opened and Tap on the file to import.


The imported document can now be edited and all saves will be uploaded back to the server automatically.  You can see the following video for more details (FileCloud_iOS_Word_Integration.mp4)

To create new document, you will have to follow the same method to save it to the Cloud server (Click on "More", "Locations" to select FileCloud account and select a save location). The following video will show you how to create a new document from Microsoft word iOS app (FileCloud_iOS_Create Document.mp4)

Automatically sync of folders in FileCloud iOS App

FileCloud iOS app support offline sync of folders from v4.9 onwards. Click on this link to learn more.



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