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The server that you run the update tool on must be connected to the Internet and must have access to the URLs* and* when you run cloudupdate.exe or the update will fail.

STEP 1: Backup existing installation

FileCloud installation environment
Backup steps
Windows OS and installation without backup toolWindows manual backup

STEP 2: Preparing for update

  1. Download the FileCloud Windows Update Tool from

  2. Unzip the downloaded package. 

    1. Extract all files from Zip into a folder. 
  3. Download the FileCloud Windows Update Package from
  4. Copy file into "cloudupdatetool" folder.
  5. Now, navigate to "cloudupdatetool" folder and double click on "cloudupdate.exe" binary to launch. The following window opens:

STEP 3: Update                     

  1. Open the "FileCloud Control Panel" and click on "Stop" against these running services. ( If you are upgrading a HA system, stop all the nodes (All DB servers of the replica set as well as the apache web servers on each of the nodes).) If running Memcache, make sure it is stopped too.

  2. Ensure that the "Install Folder" shows the location of your XAMPP folder. This location is auto-detected, but it may not be able to determine it correctly if there are multiple XAMPP folders. If it is not correct, select the correct XAMPP install folder.

  3. Click on "Start" on the CloudUpdate application to begin the upgrade. (Repeat steps 1-3 for each of the nodes for HA system).
    The tool must be able to connect to the internet in order to download the update package. Please contact our suport  ( if you see any errors in this step.

  4. If you are running multi-tenant FileCloud, make sure the database post upgrade script is run correctly.

    cd c:\xampp\htdocs\resources\backup
    c:\xampp\php\php.exe fcpostupgrade.php
  5. Once the nodes are updated, start each of the nodes using the cloud control panel.

  6. Message Queue is an important service and must be started after the upgrade.
  7. Open the install URL http://<your domain>/install/index.php
  8. Make sure basic checks are all OK.
  9. Click on Extended Checks.
    In section 3 of Extended Checks, your new updates are shown with status and available actions.
  10. If Apache is running as the Windows Logon account, then give the logon account write permission on the XAMPP folder.
  11. Beginning in FileCloud 20.1, to sign into the admin portal for multi-tenancy, you must sign in as the superadmin user and enter your password in encrypted format in the multi.php file. See Password encryption and logging in to a multi-tenant admin portal for instructions on encrypting your password. " 

For Filecloud upgrade on Cluster, Please contact

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