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Problem

When you run into a problem with TonidoPlug, which couldn't resolved by any other workarounds, you might need to collect the debug logs from TonidoPlug and send it to support team.

Resolution

Follow these steps to collect necessary debug information for support:

  1. Download the log collecter package from the following link: http://www.tonidoplug.com/packages/datacollector.zip
  2. Unzip the contents of the zip file onto an USB stick (FAT32 formatted stick preferably). Ensure that the zip directory has the following structure. <USB_Stick>\tonido\autoexe\collectLogs.sh
  3. Now plug the USB stick into TonidoPlug and wait for a minute.
  4. Remove the USB stick from TonidoPlug and insert it into your PC or MAC.
  5. You should see a new file called debug.tar created under <USB_Stick>\tonido\autoexe\debug.tar
  6. Send that file to support.

 

What Information is collected?

Here is the list of logs and informations that are collected from your TonidoPlug.

  • System logs (/var/log/messages*)
  • Tonido logs (<tonido_home>/approot/logs/*)
  • Network settings (file /etc/network/interfaces)
  • Current network card information (Output of ifconfig command)
  • Current process tree (Output of ps auxf command)
  • Current live network connections (Output of netstat -an command)
  • Free memory (Output of free -m)
  • Disk space usage (Output of du -h)
  • Mount space usage (Output of df -h)

 Warning

   Not all USB disks or sticks are compatible for this procedure to be successful. At end of the procedure, if the logs are not collected on the USB stick, please repeat the procedure with a different USB stick.

   Please ensure to remove all the sensitive information from your log files (if you have any) before sending the collected data to support.

 

 

 

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