FAQ

Getting started with Tonido iOS App

Basic Installation

Tonido iOS app can be used to access any computer or TonidoPlug device.

Accessing a computer  requires the Tonido server to be running in the computer you wish to access.

Click on the  icon on the main page to add a new account. Enter the required credentials

Account URL: http://youraccount.tonidoid.com or IP),

Account Name: youraccount

Password: The account password

Remote Answer (Required only if you have set it up): your remote password

Once the account is authenticated, you will be able to access the files in the computer or Tonido plug by selecting the account you wish to access. 

Account authentication security

The authentication information is saved securely in iOS's security infrastructure and cannot be accessed by any one even if your device is lost.

Furthermore the connection between your iOS device and Tonido server can be secured by using https:// instead of http:// (albeit at a cost of speed) and finally all access to the Tonido server in LAN (where your iOS device and the Tonido server are in the same network) are always direct access (your data is never sent outside the network in those cases).

Password lock for the Tonido iOS App

Tonido iOS App allows setting a 4 digit access code to allow access to the iOS accounts itself. It is available by clicking on the  icon in the main accounts page.

Trouble Shooting

iOS App is unable to access the Tonido account

This can be due to couple of reasons. 

a) Ensure that Tonido server is running in your target computer. You can check that by opening a webbrowser in the computer where

Tonido is running and entering http://127.0.0.1:10001 (Assuming the port is still default) in the webbrowser address. If Tonido is running

the web browser will show the Tonido login page.

b) If Tonido server is running, ensure that your target computer can access the internet. If firewall is running your computer and is preventing

Tonido from accessing the internet, then you need to add rules to your firewall to allow Tonido to access the computer. You can check if 

Tonido can access the internet by entering http://<youraccount>.tonidoid.com in a webbrowser on the same computer where Tonido is running. If

the web page opens and shows Tonido server, then Tonido is running

c) Ensure that your iOS device is connected to the network (Wifi or Cellular network) and can access the internet (Simply open safari and try to access a webpage )

If you need further help, please post in our support forums.

Access my computer files using Tonido app

The Tonido IOS App will allow you to access files on any computer running Tonido server or from TonidoPlug device. Refer to "Getting started" section for more information on setting up the account.

Clicking on the file will show a "Preview" panel and provides context based options on the actions that can be performed on the file.

iPad Screenshots

iPhone/iPod Screenshots

Playing Audio Files Using Tonido iOS App

Tonido iOS App provides a rich audio playback experience in the form of a Music Player. Songs can be slected while browsing a folder or by loading a Playlist.

Supported Audio Formats in Tonido iOS App

The following formats are supported for playback in Tonido iOS APP. 

Mp3 and M4A files are supported natively by iOS device and therefore are not automatically transcoded. Transcoding is available if needed (to reduce bandwidth)

All other formats are transcoded for playback.

The following transcoding bitrate can be manually selected in the music player

Playlists in Tonido iOS App

Tonido iOS app allows the user to create, load new music playlists. The playlists can be created on the fly by

adding music files to the "Music Player" .

Save Playlist

iPad: Select the "save" button on the bottom of the Music Player to create and save songs to a new playlist or replace a playlist

iPhone/iPod: Open the "playlist panel" by clicking the playlist button and click the "save" button to create or update a playlist

Playing songs in cellular network or low bandwidth network using Tonido iOS App

Playing Video Files Using Tonido iOS App

Supported Video Formats in Tonido iOS App

What is Live streaming?

Tonido doesnt play some of my video files

Optimizing videos for playback in Tonido iOS App

Playing DRM Videos using Tonido iOS App

Viewing Photographs using Tonido iOS App

Support Photo Formats in Tonido iOS App

Accessing Document using Tonido iOS App

Opening document using other installed iOS App

Download files from computer to the iOS (iPad or iPhone) device using Tonido iOS App

Upload files from iOS device to computer using Tonido iOS App

Import a file from other iOS app into Tonido iOS App

Edit (copy/paste/delete) files on computer using the Tonido iOS App

Guest access using Tonido iOS App

Open files on computer using other iOS installed iOS apps

Share a file of folder